Legal

Terms of Service

Last updated: June 1, 2026

By using any Tinker Citadel LLC product or service, you agree to these Terms of Service ("Terms"). If you violate these Terms, we may terminate your account at our discretion. We may update these Terms at any time. If we make significant changes, we'll refresh the date at the top of this page and notify users subscribed to our policy updates mailing list.

Definitions

Account Terms

  1. You are responsible for keeping your account and password secure, and for ensuring any users on your account do the same. We are not liable for any loss or damage caused by a failure to maintain account security. We recommend enabling multi-factor authentication or passkeys.
  2. You are responsible for all content posted and all activity that occurs under your account — including content posted by and activity of any users, agents, or bots.

Payment, Refunds, and Plan Changes

  1. Free plans are genuinely free — we will never ask for a credit card to use them.
  2. Paid plans that offer a free trial will have the trial length set at signup. After the trial ends, you must pay in advance to continue using the Service. If you don't pay, we'll freeze your account until payment is made. Accounts frozen for an extended period will be queued for auto-cancellation. See our Cancellation Policy for details.
  3. Upgrading from a free plan to a paid plan: your card is charged immediately and your billing cycle starts that day. For other upgrades or downgrades, the new rate takes effect at the start of your next billing cycle.
  4. Our prices do not include taxes. Where required by law, we will collect taxes on behalf of the taxing authority. Otherwise, you are responsible for any applicable taxes, levies, or duties.
  5. We do not offer refunds.

Cancellation and Termination

  1. You are solely responsible for canceling your account. Instructions are in our Cancellation Policy. A cancellation request sent by email or phone is not treated as a cancellation.
  2. When you cancel, your content becomes immediately inaccessible. Within 30 days, it will be permanently deleted from active systems and logs. Within 60 days, it will be deleted from backups. This cannot be undone. Export any data before canceling — see export instructions within each product.
  3. If you cancel before the end of your current paid billing period, the cancellation takes effect immediately and you will not be charged again.
  4. We reserve the right to suspend or terminate your account and refuse future use of our Services at any time, for any reason. Suspension means you and your users cannot access the account or its content. Termination means your account and all its content are deleted. We also reserve the right to refuse service to anyone at any time.
  5. Abuse of any Company employee or officer — verbal, physical, written, or otherwise, including threats — will result in immediate account termination.

Modifications to the Service and Prices

  1. We reserve the right to modify, temporarily suspend, or permanently discontinue any part of our Services at any time, with or without notice. This may happen because a feature becomes technically difficult to maintain, we redesign part of the product, or we stop accepting new signups for a product.
  2. We may change our pricing at any time. When we do, we try to exempt existing customers. If we change prices for existing customers, we'll give at least 30 days' notice via the email address on your account and may also post a notice on our websites or within the affected Services.

Uptime, Security, and Privacy

  1. You use our Services at your own risk. We provide them on an "as is" and "as available" basis, meaning we make no guarantees about uptime or fitness for a particular purpose. We don't offer formal service-level agreements, but we take uptime seriously. Check our status page for current Service status.
  2. If your usage significantly exceeds the average for our customers, we may temporarily disable your account. We'll contact you before doing so, except in rare cases where your usage is actively degrading performance for other customers.
  3. We encrypt all data transmitted between our Services and the public internet. In rare edge cases, data may travel through our internal network unencrypted.
  4. You agree that Tinker Citadel LLC may process your data as described in our Privacy Policy and for no other purpose. Our staff may access your data only in the following limited situations:
    • To help with a support request. We'll ask for your explicit permission before accessing your account.
    • To fix a process error. If an automated process fails partway through, we may need to look at a minimum amount of data to resolve it.
    • To protect Tinker Citadel LLC. We review logs and metadata to maintain security. We may also access accounts when investigating reported abuse.
    • When required by law. As a U.S. company with infrastructure in the U.S., we only share customer data if required by a legally binding U.S. government order or under the federal Stored Communications Act. If a non-U.S. authority requests data, we refuse unless the U.S. government compels us through an established mutual legal assistance treaty. In a tax audit, we share only the minimum billing information required.
  5. We use third-party vendors and hosting partners for the infrastructure needed to run our Services. A list of subprocessors that handle personal data is available upon request.
  6. Under the California Consumer Privacy Act (CCPA), Tinker Citadel LLC is a "service provider" — not a "business" or "third party" — with respect to your use of our Services. This means we process your data only for the purposes you signed up for, as described in these Terms and our Privacy Policy. We do not use, retain, disclose, or sell your data for any other commercial purpose without your explicit permission. You agree to comply with your own CCPA obligations and not use our Services in a way that violates those regulations.
  1. All content posted to the Services must comply with U.S. copyright law.
  2. You grant us a limited license to use content you and your users post, solely to provide the Services to you. We claim no ownership over that content — it remains yours.
  3. We don't pre-screen content, but we reserve the right (though not the obligation) to remove any content available via the Services, at our discretion.
  4. Tinker Citadel LLC and its licensors own all rights in the Services themselves, including all intellectual property. Using our Services does not give you any ownership rights in them. You may not copy, duplicate, or reuse any HTML, CSS, JavaScript, or visual design elements without our express written permission. Using our logos for promotional purposes also requires written permission. We may revoke any permissions if you violate these Terms.
  5. You agree not to reproduce, resell, or otherwise exploit any part of the Services — or access to them — without our express written permission.

Liability

Tinker Citadel LLC is not liable to you or any third party for any damages arising from your use of the Services, inability to access data, unauthorized access to your data or account, actions of other users, or any other consequence related to these Terms or our Services.