How to cancel
Only account owners can cancel — we can't process cancellation requests from anyone else.
To cancel, go to the Settings page in the relevant product and follow the instructions there.
LogCEC: Go to Settings and select delete account, then follow the on-screen steps.
What happens when you cancel
Export your data first. Once you delete your account, you'll immediately lose access to your account. If the product uses a subscription model, you'll keep access until your current paid period ends — then the account will close.
Content is immediately deleted and cannot be restored. We cannot recover content once it's been deleted — we can't restore individual accounts from backups.
You will not be billed again after canceling.
When we cancel accounts
We may cancel accounts that have been inactive for an extended period:
- Frozen accounts (due to billing failures): auto-canceled after 180 days frozen
- Free accounts: auto-canceled after 365 days of inactivity
We also reserve the right to suspend or terminate accounts for any reason at any time, as described in our Terms of Service.